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Some Known Issues With Remote Access Client (RAC) Version 0.24.2
Some Known Issues With Remote Access Client (RAC) Version 0.24.2

The article describes some known issues with RAC v0.24.2 and their workarounds.

Written by Dennis Tadlip
Updated over a week ago

Issue 1:

Attempts to disconnect from a gateway fails and then I cannot connect to other gateways.


There are a number of reasons why this issue occur:

  1. the Remote Access Gateway is removed from Netmaker

  2. the Remote Access Gateway is not physically or virtually connected, or even destroyed

  3. the Remote Access Gateway is also acting as an Internet Gateway (or Internet Client) and then gets unset as an Internet Gateway (or Internet Client) while your connection is active

  4. the Remote Access Gateway has dynamic public IP and it incidentally changed while you're connected to it. (We recommend having static public IPs on your Remote Access Gateways)

Unfortunately, simply clicking on the "Disconnect" button will not remove the existing WireGuard configuration on your machine. And this stale WireGuard configuration will prevent you from connecting into another Remote Access Gateway.

To work around the issue, you may click on the "Disconnect All" button in the top right hand side of the RAC window. This button will automatically remove all WireGuard configuration on your machine, stale and active alike.

Issue 2:

"Disconnect" button shows up for a gateway even when I am not really connected to it


This usually happens when you encounter "Issue 1" above. And yes, this can be very confusing indeed. And simply clicking on the Refresh button beside the "Disconnect All" button doesn't fix it.

Please note that if you leave it be and logout from RAC, it would automatically attempt to re-connect to the corresponding gateway during your next login. So if you want to connect to it again, you might have to click on it twice. First to disconnect (even tho it is already disconnected), and second to re-connect. Otherwise, you may click on it once.

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